How to Create Email Autoresponders

Setting Up Autoresponders

Autoresponders automatically reply to incoming emails - perfect for vacation messages or acknowledgment receipts.

Create Autoresponder

1. Log into cPanel
2. Go to Email > Autoresponders
3. Click Add Autoresponder
4. Configure settings:
   • Interval: Hours between responses to same sender (8 hours recommended)
   • Email: Select email account
   • From: Your name
   • Subject: Email subject (e.g., "Out of Office")
   • Body: Your message (HTML or plain text)
   • Start: When to activate (immediately or specific date)
   • Stop: When to deactivate (specific date or never)
5. Click Create

Vacation Message Example

Subject: Out of Office

Body:

Thank you for your email.

I am currently out of the office from June 1-10 with limited access to email. I will respond to your message when I return.

For urgent matters, please contact support@company.com or call (555) 123-4567.

Best regards,
Your Name

Support Acknowledgment Example

Subject: We received your message

Body:

Thank you for contacting our support team.

Your message has been received and a support ticket has been created. We typically respond within 24 hours during business days.

For faster service, check our knowledge base: https://yourdomain.com/support

Best regards,
Support Team

Managing Autoresponders

• Edit: Click edit icon to modify message or dates
• Delete: Click delete icon to remove autoresponder
• View: All autoresponders listed on the page

Best Practices

• Set reasonable interval (8-24 hours) to avoid spam-like behavior
• Always set stop date for vacation messages
• Include alternative contact for urgent matters
• Keep message professional and brief
• Disable immediately upon return
• Don't use on mailing list addresses

Disable Autoresponder

To turn off:

1. Go to Autoresponders
2. Click Delete next to the autoresponder, OR
3. Edit and set stop date to past date