If your emails aren't being delivered or are ending up in spam folders, try these troubleshooting steps.
Common Causes and Fixes
1. SPF and DKIM Records
Missing authentication records are the most common cause of delivery issues.
- Check your SPF and DKIM records in your hosting control panel
- Add or update records in your DNS Zone Editor
- See our article "How to Fix SPF and DKIM Records" for detailed instructions
2. Incorrect DNS Settings
- Verify your domain's MX records point to the correct mail server
- Check that nameservers are set correctly
3. Spam Content
- Avoid excessive capitalization, exclamation marks, and spam trigger words
- Include an unsubscribe link for marketing emails
- Don't send mass emails from your hosting account (use a dedicated email service)
4. IP Reputation
If your server IP is blacklisted, contact support. We can investigate and help resolve blacklisting issues.
Testing Email Delivery
Send test emails to multiple providers (Gmail, Outlook, Yahoo) to identify specific delivery issues.
