Privacy Policy

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

1.1 Information You Provide to Us

• Account Information: Name, email address, billing address, phone number
• Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
• Support Communications: Information you provide when contacting our support team
• Domain Information: Domain registration details required by ICANN
• Account Content: Files, databases, emails, and other content you upload to our servers

1.2 Information Collected Automatically

• Usage Data: Server logs, access times, pages viewed, IP addresses
• Device Information: Browser type, operating system, device identifiers
• Performance Data: Resource usage, bandwidth consumption, server response times
• Cookies and Tracking: Information collected through cookies and similar technologies

1.3 Information from Third Parties

• Payment processors (payment confirmation and fraud prevention)
• Domain registrars (domain registration verification)
• Security services (threat detection and prevention)
• Analytics providers (website usage statistics)

We use the information we collect for various purposes, including:

2.1 Service Provision

• Creating and managing your hosting account
• Processing payments and maintaining billing records
• Providing customer support and responding to inquiries
• Monitoring and maintaining service performance
• Managing domain registrations and renewals

2.2 Service Improvement

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Conducting research and analytics
• Optimizing website and server performance

2.3 Security and Fraud Prevention

• Detecting and preventing fraud, abuse, and illegal activities
• Protecting the security and integrity of our services
• Enforcing our Terms of Service and Acceptable Use Policy
• Complying with legal obligations

2.4 Communications

• Sending service-related notifications and updates
• Providing customer support responses
• Sending marketing communications (with your consent)
• Notifying you of account or security issues

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe, PayPal)
• Cloud infrastructure providers
• Email service providers
• Security and fraud prevention services
• Analytics providers
• Customer support platforms

3.2 Domain Registration Partners

When you register, transfer, or renew a domain name through Webfort, we are required to share your information with domain registry operators and related organisations. This data sharing is a contractual and legal necessity to complete your domain registration.

Organisations We Share Data With:

• Nominet UK – Registry operator for .uk, .co.uk, .org.uk, .me.uk domains
• Verisign Inc. – Registry operator for .com and .net domains
• Public Interest Registry (PIR) – Registry operator for .org domains
• ICANN – The Internet Corporation for Assigned Names and Numbers, which oversees the global domain name system
• Other TLD Registries – Respective registry operators for other domain extensions you register

Information Shared:

• Registrant name (or organisation name)
• Postal address
• Email address
• Telephone number
• Domain name and nameserver details

WHOIS/RDAP Data Publication:

Domain registration information may be published in public WHOIS or RDAP directories as required by registry policies and ICANN regulations. However:

• Many registries now redact personal data from public WHOIS under GDPR
• Nominet (.uk domains) does not publish registrant addresses for individuals
• We offer WHOIS privacy protection where available to mask your personal details

International Data Transfers:

Some registry operators (such as Verisign and ICANN) are based outside the UK and European Economic Area. By registering a domain, you acknowledge that your data may be transferred to and processed in countries with different data protection laws, including the United States. These transfers are necessary to fulfil your domain registration request.

Legal Basis:

We share this information on the basis of contractual necessity (to provide the domain registration service you have requested) and legal obligation (compliance with ICANN policies and registry requirements).

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including:

• Complying with legal processes (subpoenas, court orders)
• Enforcing our Terms of Service
• Protecting the rights, property, or safety of Webfort, our users, or the public
• Preventing fraud or illegal activities

3.4 Business Transfers

If Webfort is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.5 With Your Consent

We may share your information for any other purpose with your consent.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal information on a need-to-know basis
• Security Monitoring: 24/7 monitoring for security threats and vulnerabilities
• Firewalls: Network security measures to protect against unauthorized access
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Security awareness training for all staff

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.1 Account Data

We retain your account information for the duration of your active account plus a reasonable period thereafter for backup and legal compliance purposes (typically 30-90 days after account closure).

5.2 Billing Records

We retain billing and transaction records for at least 7 years to comply with tax and accounting regulations.

5.3 Support Communications

Customer support communications are typically retained for 2-3 years for quality assurance and training purposes.

Depending on your location, you may have certain rights regarding your personal information:

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@webfort.co.uk. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to collect information about your browsing activities.

7.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your visits to deliver relevant advertisements

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may impact website functionality.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: